Privacy Policy

1 Information We Collect

• Contact details: name, phone number, email address, and WhatsApp number.
• Communication data: messages, inquiries, and support conversations you send us via WhatsApp, email, or our website.
• Service/order details: information related to the services you request or purchase from us.
• Technical data: basic device and usage information when you visit our website (such as browser type and pages viewed).

2 How We Use Your Information

• To provide, manage, and support the services you request.
• To respond to your inquiries and communicate with you, including via WhatsApp.
• To send you updates, confirmations, and service-related notifications.
• To improve our services and customer experience.
• To comply with legal and regulatory obligations.

3 How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers we use to operate our business, such as our CRM platform (Zoho), customer messaging platform (Chatwoot), and messaging infrastructure (Meta / WhatsApp Business Platform), solely to deliver our services to you.
• Legal authorities where required by applicable law, regulation, or legal process.

4 WhatsApp Communications

If you message us on WhatsApp or we message you (for example, to respond to an inquiry or send a service update), that conversation is processed through the WhatsApp Business Platform, operated by Meta, in accordance with Meta's own terms and privacy practices, in addition to this policy. You can stop receiving messages from us at any time by informing us directly.

5 Data Retention

We retain your information for as long as necessary to provide our services, maintain business records, and comply with legal obligations, after which it is deleted or anonymized.

6 Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.

7 Your Rights

You may contact us at any time to:

• Ask what information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal or operational requirements.
• Opt out of receiving further communications from us.

8 Children's Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children.

9 Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10 Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at: